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How to Activate Two-Factor Authentication on the Client Portal

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a security method for identity and access management that requires two forms of identification to access resources and data. To add an extra layer of protection to your account, you’ll need to enable Two-Factor Authentication (2FA), which involves requesting verification codes when signing in.

How Do I Activate the Two-Factor Authentication (2FA)?

  1. Log in to Your Mitgliedsbereich: Use your credentials (email and password) to access the system. 
  2. Navigate to the Profile Section: After logging in, click on the round icon with your initials in the top right corner of the member area. From the dropdown menu, select “Security”
  3. Activate the Two-Factor Authentication (2FA) : In the Security section, locate the Two-Factor Authentication (2FA) option. You may need to scroll down to find it under the Passwort section. You will need to choose Google Authenticator option to activate 2FA. Then, click the toggle switch to turn it On.  

Note: We recommend using Google Authenticator as it is currently the only active option in our system. 

Next Steps:

Google Authenticator: Use the Google Authenticator app on your phone to get time-sensitive verification codes. Follow these 3 steps after you click this option: 

  • Step 1: Download and install the free Google Authenticator app
    Download and install the free Google Authenticator app from the App Store or Google Play. Then, click Continue. 
  • Step 2: Scan QR code 
    Scan QR code directly from your phone or open your Google Authenticator app and scan the QR code. A code will appear in your Google Authenticator app. Then, click Continue.
  • Step 3: Enable 2FA with Google Authenticator
    Enter the code you received from the Google Authenticator app in order to enable Google 2FA. Once you’ve inserted the code, click continue, and you will successfully activate 2FA from the Google Authenticator app. 

Note: Once you activate 2FA using the Google Authenticator app, you’ll be prompted to enter a code from the app as an additional security layer whenever you log in to your trading account.  

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